Various academic studies and international surveys have shown the difficulties that newly enrolled international students face upon arriving at their new institutions. Master’s and doctoral students are particularly prone to experience problems in orienting themselves and adapting to new academic and socio-cultural environments. International offices and welcome centres are often the first resource that students use to obtain information and help to get adjusted.

InComm will collect best practices across institutions of higher education, develop a customer journey, create training modules and design an interactive InComm+ Tool to support staff working with international students.